Terms and Conditions

Terms of Business

1. GENERAL

(a) ‘My Property Partner’ is a trading style of ‘Quofas Recovery Solutions Ltd’.
(b) Invoices for our services will be sent by post and email, if an email address is supplied.
(d) My Property Partner keeps our clients updated on the progress any case(s) that have been actioned. Occasionally due to the nature of litigation, some delays are common. If My Property Partner become aware of any such delays in service, we will endeavour to keep our clients up to date.
(e) If you have a question about your case, you can contact us by telephone or send an email to caseupdates@mypropertypartner.co.uk. Please be sure to quote the case reference number on your enquiry as this will speed up our process of reacting to your enquiry.

2. PROGRESSION OF SERVICE

(a) My Property Partner will endeavour to bring your service to a successful and satisfactory conclusion.
(b) My Property Partner will advise you on the time it will take to progress your chosen service, and will keep you up to date on every key event in writing or by email.
(c) Should you have any complaint or feedback on our service, please write to My Property Partner, 3 -7 Gertrude Street. Birkenhead. CH41 5HJ.

3. CONFIDENTIALITY

My Property Partner will keep clients’ affairs confidential at all times, and will only enter conversations and correspondence with tenants, agents or landlords that are named on a specific case and the solicitors and advocate acting on their behalf.

4. CLIENT CARE

The My Property Partner company policy requires all staff and operatives to maintain high standards with regard to client care. Standards include:
• Clients should receive copies of all substantive correspondence by email or post.
• We must endeavour to return client phone calls on the same day when possible, or email as an alternative.
• We must endeavour to process any incoming correspondence from clients quickly and efficiently.
Please do not hesitate to contact us if you feel My Property Partner is not maintaining the high standard of client care we insist upon.

5. CHARGES

(a) All our fees are fixed and all-inclusive for undefended (most) cases. They may change occasionally and are shown clearly on our website. When a claim is successful, the Court usually orders the tenant to pay some of your legal costs.
(b) Fees are not all-inclusive, if witness statements are required. Such as:
(i) If you are unable to attend court, the solicitor will need to draw up a witness statement on your behalf. Charge £100.00 plus VAT.
(ii) If your Agreement is an oral Agreement, you would be advised to submit a witness statement. Charge £100.00 plus VAT.
(c) Where a case is defended it is impossible for us to fix a fee for these cases, because these cases are open-ended. If your case becomes a defended one, our dedicated solicitor will continue at, what we consider to be, favourable rates or we will move the case, at no charge, to a solicitor of your choice.

6. TERMINATION OF SERVICES AND REFUNDS POLICY

(a) You may end your instructions to us in writing at any time but we may keep your documents while there is money owed to us. We will move the case, at no charge, to a solicitor of your choice.
(b) If, after paying for Step 1, you later decide to terminate the case you will receive a full refund if a notice has not yet been drawn up. However, if a notice has been drawn up, you will receive no refund.
(c) If, after paying for Step 1, you do not submit the necessary paperwork and information within 21 days of us requesting them, you will forfeit all of the Step 1 fee.
(d) If, after you send us the ‘Case Information Form’, you later decide to terminate the case we will refund you 50% of the Step 2 fees. We retain the remainder to cover administrative costs. However, if the solicitor has already applied to the court, you will receive no refund.
(e) If, after paying for Step 2, you do not submit the necessary paperwork and information within 21 days of us requesting them, we may choose to stop acting for you. We will give you reasonable notice that we intend to stop acting for you and will refund you 50% of the Step 2 fees. We retain the remainder to cover administrative costs.
(f) If we are unsuccessful in an action because of an error due to incorrect information you supplied, you will forfeit your fees.
(g) Any corrections you want to make to information you have previously supplied must be made in writing, prior to us using the previously supplied incorrect information. If we have already used the previously supplied information you may be required to start the entire, or part of the, process again and so forfeit any fees already paid.
(h) Any refunds may take up to 28 days to process.

7. IDENTIFICATION REQUIREMENT

Before a case can be forwarded to our solicitors, under UK money laundering rules, we need a copy of a recognized photographic ID of yours and a recent utility bill, bank account or credit card statement. If you are a limited company, proof of identity for a company director will be required.

8. DATA PROTECTION

The Data Protection Act requires us to tell you that your particulars are held on our database. We may from time to time use these details to send you information we think might be of interest to you.

9. STORAGE

After completing a case, we need to keep a file stored for 6 years. Files will be safely destroyed after 6 years. To retrieve your file from storage the fee is £50 plus VAT.

10. OTHER MATTERS

(a) If you require clarification on any points in these Terms of Business please contact the case handler dealing with your matter.
(b) The law governing any dispute arising from these Terms of Business shall be the laws of England.

11. CONTACT

Quofas Recovery Solutions Ltd trading as My Property Partner
145-157 St John Street
London EC1V 4PW

enquiries@mypropertypartner.co.uk Please be sure to quote the case reference number on your enquiry as this will speed up our process of reacting to your enquiry.
Helpful suggestions, corrections or comments are welcome.
Quofas Recovery Solutions Ltd, registered under Company No.: 7620452.
Registered address: Quofas Recovery Solutions Ltd, 145-157 St John Street, London, EC1V 4PW

For any complaints please contact complaints@mypropertypartner.co.uk

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